Customer Experience Program Advisor Member

Tom Gioiella

Active Term: 08/2025 - 07/2026

Areas of Expertise

• Customer First Culture

VP Of Operations

Mattress Firm

Tom Gioiella is a senior operations leader with deep expertise in customer-centric logistics and large-scale fulfillment strategy. He has led national networks, optimized complex service models, and champions process improvement to drive exceptional customer outcomes. As an advisor, he brings a practical, results-driven perspective to CX leadership and transformation.

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